Privacy policy

Privacy Policy

Last updated: October 15, 2026

Eshman & Co (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://eshmanco.com, make a purchase, or contact us.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order details, payment status, delivery details, and return or refund requests.
Payment information: Payment details are handled by the payment providers used at checkout. We may receive transaction confirmations and related payment information, but we do not necessarily receive or store your complete payment card details.
Device and usage information: Information such as your IP address, browser type, device details, pages viewed, and interactions with our website.
Customer communications: Information you provide when contacting our support team or submitting a request.

2. How We Use Your Information

We may use personal information to:

Process, fulfill, and deliver orders.
Accept payments and manage transactions.
Provide order confirmations, tracking updates, and customer support.
Process returns, refunds, and exchanges where applicable.
Maintain, secure, and improve our website and services.
Detect and prevent fraud, misuse, and unauthorized activity.
Send promotional communications where permitted by law and according to your preferences.
Comply with legal obligations and resolve disputes.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and support analytics or advertising.

You may be able to manage cookies through your browser settings or the cookie-preference tools available on our website. Where required by law, we will provide applicable consent and opt-out choices.

Disabling certain cookies may affect website functionality.

4. How We Share Personal Information

We may share relevant personal information with service providers when necessary to operate our business, including:

Shopify, which provides our ecommerce platform.
Payment processors that handle checkout transactions.
Shipping and delivery providers that fulfill orders.
Website analytics, security, customer support, and marketing service providers, where used.
Legal or regulatory authorities when disclosure is required by law or necessary to protect our rights.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to applicable agreements and law.

Depending on the services and technologies enabled on our store, some data sharing for advertising or analytics may be treated as “sharing” or “targeted advertising” under certain privacy laws. Where required, you may have the right to opt out.

5. International Data Transfers

Eshman & Co dispatches orders from Pakistan and maintains a customer contact office in Canada. Our service providers may process or store information in other countries.

As a result, your personal information may be transferred to and processed in countries with privacy laws different from those in your country or region. We take steps required by applicable law to protect personal information during such transfers.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting requirements.

Retention periods depend on the type of information and the circumstances. Where appropriate, we delete, anonymize, or securely dispose of information that is no longer required.

7. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Obtain a copy of certain personal information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Opt out of the sale or sharing of personal information for targeted advertising, where applicable.
Appeal a privacy-request decision where applicable law provides that right.

To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages. You may still receive necessary transactional messages relating to your orders.

8. Children's Privacy

Our website is not intended to be used by children in violation of applicable laws. We do not knowingly collect personal information from children where parental consent or another legal basis is required. If you believe a child has provided personal information to us unlawfully, contact us so we can review the matter.

9. Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of websites we do not control.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal obligations. Any changes will be posted on this page with an updated revision date.