Shipping policy

Shipping Policy

Last updated: October 15, 2026

At Eshman & Co, we aim to process and deliver your order as smoothly as possible. Please review the information below before placing your order.

1. Order Processing Time

Orders generally require 3–5 business days to process before dispatch.

Processing time is separate from shipping transit time. Processing may take longer during holidays, busy periods, or when additional order verification is needed.

You will receive an order confirmation after placing your order. Where tracking is available, tracking details will be provided after dispatch.

2. Shipping Origin

All orders are dispatched from our facility in:

19C NISHTER ROAD, INDUSTRIAL ESTATE
SIALKOT, PAKISTAN

Our Canada office is used for customer contact and business correspondence. It is not the shipping origin for customer orders.

3. Shipping Destinations

We ship to destinations where shipping is available at checkout.

Available destinations and shipping options may vary. Please enter your delivery address at checkout to confirm whether we can ship to your location and to view the available shipping methods and charges.

We do not guarantee delivery to destinations where shipping options are not offered at checkout.

4. Estimated Delivery Time

Our estimated shipping transit time is 7–14 days after dispatch.

Please remember:

Order processing takes an additional 3–5 business days.
Delivery estimates are not guaranteed.
Actual delivery times may vary by destination and carrier.
Customs inspections, weather, public holidays, and other circumstances outside our control may cause delays.

The total time from placing an order to delivery includes both processing and transit time.

5. Shipping Charges and Free Shipping

Any shipping charges or free-shipping offers applicable to your order will be displayed at checkout or stated in the relevant offer.

Please review the final shipping cost before completing your purchase. Free shipping applies only where the relevant offer or checkout conditions confirm eligibility.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are collected at checkout or we explicitly state otherwise, the customer is responsible for paying applicable import charges.

Customs processing may also affect delivery times. Eshman & Co cannot guarantee that an order will be exempt from import charges.

7. Tracking Your Order

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking updates may take time to appear. If your tracking information does not update or your order appears delayed, contact us at eshmanco@gmail.com with your order number.

8. Incorrect Shipping Addresses

Please check your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to help, but we cannot guarantee an address change once an order has entered processing or has been dispatched.

Additional shipping costs resulting from an incorrect address or failed delivery may be the customer's responsibility, where permitted by applicable law.

9. Delayed, Lost, or Damaged Shipments

If your order is delayed, appears lost, or arrives damaged, contact us at eshmanco@gmail.com with your order number and any relevant photographs or tracking information.

We will review the circumstances and work with the relevant delivery provider where appropriate.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.