Refund policy

Return and Refund Policy

At Eshman & Co, we want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.

1. Return Request Period

You may request a return within 14 days of receiving your order. To be eligible for a change-of-mind return, the item must be unused, unworn, in its original condition, and returned with its original packaging and tags, where applicable.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. How to Request a Return

To request a return, email us at eshmanco@gmail.com with:

Your order number
The item you wish to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect

Our team will review your request and provide the next steps and return instructions.

3. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs unless we agree otherwise.

If your item arrives damaged, defective, or incorrect, please contact us with supporting photos so we can review the issue and determine an appropriate resolution.

4. Custom and Personalized Items

Custom-made or personalized items are not eligible for change-of-mind returns, except where required by applicable law.

If a custom or personalized item arrives damaged, defective, or different from what you ordered, contact us so we can review the issue.

5. Return Address

Returns must be approved before being shipped. Our team will confirm the return instructions and address when your request is approved.

Return address:

Eshman & Co
19C NISHTER ROAD, INDUSTRIAL ESTATE
SIALKOT, PAKISTAN

Please do not send a return until you have contacted us and received instructions.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will be processed within 10 business days. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Refunds will generally be issued to the original payment method unless another method is agreed upon or required by applicable law.

Original shipping charges, customs duties, import taxes, and other non-refundable charges are not refunded unless required by applicable law or otherwise stated by us.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, email eshmanco@gmail.com with your order number and clear photos as soon as reasonably possible.

We will review your claim and work with you to determine an appropriate resolution.

8. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible at eshmanco@gmail.com. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

9. Customs Duties and Taxes

Customers are responsible for customs duties, import taxes, and other charges that are not collected at checkout, unless applicable law requires otherwise.